Doing Business With Us
Requirements for Utility Service Connection:
- The utility shall require a minimum $125 deposit in cash, cashier’s check, or money order from credit risk applicants.
- Applicants must present two (2) forms of identification (one of which must be a discernible picture identification), such as the following:
- a) driver’s license
- b) employer identification card
- c) official state ID card (issued by State as ID in place of driver's license)
- d) federal identification card (passport, visa, green card, military )
- e) military discharge papers (DD214 active or retired)
- f) voter’s registration card
- g) W-2 Form
- h) social security card
- i) IRS individual taxpayer identification number card
- Applicants required to pay a deposit must apply for service at an MTC Business Office.
Refund of Deposits:
Deposits will be returned to customers via a credit to their utility bill after establishing a 24 month Good Pay record.
Interest on Deposits:
MTC does not pay interest on customer deposits.
Reconnection Fees & Policy:
- If your utilities have been disconnected because of non-payment of a past due bill, the past due balance must be paid in full before your services can be restored. Payments can be made to a cashier at any one of five MLGW community business offices during normal business hours.
- MTC no longer guarantees same day reconnection service (regardless of the time payment is received). Upon receiving payment, services may not be restored until the next business day.
Reconnection of Residential Service:
- If your services are disconnected, a $43 reconnection fee will be billed after services are restored. An additional deposit may also be required.
- Applicants required to pay a deposit must apply for service at an MTC Business Office.
